5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that most security guard companies are capable of providing the service that property managers want, but also often do not due to a lack of ongoing excellent control procedures.
Safety guard companies are unlike any seller that a home manager usually hires. If you hire a painter, then you can see whether or not they are doing their tasks by taking a look at the walls. However, when you hire a security guard business, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your defenses. In the majority of instances they likely are, but it is crucial to employ a method of verification and quality control to make sure that problems connected with the lack of doing these tasks do not start to happen.
In this guide we’ll talk five (5) simple actions to enhancing your safety guard service and achieving what you picture as your ideal keyholding London.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they can start working as security guards. If your condition is one of these states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security company and ask yourself does it look adequate.
It is also the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb method to screen if the protector is a good fit for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a lot on what to expect from this guard and it gives you a chance to ask a different guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each guard to the business itself, in several circumstances the shield’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Website Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double bank?
Determine the response to each of the questions and make sure that they match what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your website special training to acquire an understanding of what goes into preparing a guard to operate at your premises.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their duties. If the guards aren’t being supervised, they start to feel that their job isn’t important and they start to see themselves as less of a part of the security team. When guards do not feel as part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field manager spot checks, the two methods of remote supervision that prove most successful are: Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are in your premises. These tracking systems allow the security guard business to track the log and time the activity of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the safety guard company provides a method of making sure that each guard is secure and alert. Using guards check-in regularly together with the safety guard business, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out just what is happening with your safety as you aren’t there. During these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to make sure that they know their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be sure that the consultant isn’t actually a security guard business. If so, your audit is guaranteed to turn up problems with your existing security guard business.